🔒 Internal Handbook — confidential. Do not share links or content with anyone outside G-Starlink.
ProductOverview

Product

Everything about what we sell.

What we sell

G-Starlink offers eSIM and physical SIM cards for travelers, covering over 100 countries. Two primary form factors:

  • eSIM — digital SIM delivered instantly via QR code. Works on eSIM-compatible devices (most phones from 2019 onwards).
  • Physical SIM — traditional SIM card shipped by mail. For devices without eSIM support, or markets where eSIM adoption is low.

Product lines

LineExample countriesTypical use case
Europe multi-country30+ EU countries on one SIMCross-country EU travel
North AmericaUS + Canada + MexicoCross-border NA travel
Asia single-countryJapan, Thailand, China, etc.Business travel, single-destination tourism
Oceania single-countryAustralia, New ZealandLocal travel, expat needs
Global travelMulti-region coverageLong-haul, multi-stop travel

Section map

  • Data model spec — the underlying product catalog structure (internal-only)
  • SKU naming — how our product codes are structured
  • Carrier codes — reference list of upstream carrier abbreviations
  • Pricing structure — tier-based and customer-specific pricing model
  • Suppliers — who we source from (internal-only)
  • Public FAQ — customer-facing answers to common questions