Activation (Vodafone Spain Physical SIM Card)

Important Links

Airtable: https://airtable.com/appjcejDCqfcsklhv/pag2AMBj5a41Lgpm4?detail=eyJwYWdlSWQiOiJwYWd4Q3d6Z2FnV2xUck9XQiIsInJvd0lkIjoicmVjSm52MHI4djdPTFl0aUoiLCJzaG93Q29tbWVudHMiOmZhbHNlfQ

Google Sheet: https://docs.google.com/spreadsheets/d/145QgdjnKZ0kol9os03SsDUKBYI-HHfYc3DUzYzm1tF4/edit?resourcekey#gid=1064925540

HOMSIM Portal: https://homsim.com/cms/home

Activation

💡 SIM Card Types:

€10 – Usually blank SIM cards (require plan to be loaded during activation)

€15, €20, €30 – Preloaded SIM cards

Step 1 – Locate the Order in Airtable

1. Search for the order in Airtable.
   

2. On the first line, check for:

   • Customer notes
   • Internal notes
   • Cancellations or refunds

   ⚠️ Do not proceed if cancelled/refunded.

Step 2 – Confirm SIM Type

1. Confirm SIM Type is Physical SIM Card.
2. Confirm it’s Vodafone ES (e.g., €10, €15, €20, €30).
   

Step 3 – Open Physical SIM Activation Section

1. Locate the Physical SIM Activation Section in Airtable.

2. Click into the SIM Card Number.
   

3. Fill in:

   • Activation Date = Arrival Date
   • Days = 28
   • Customer Email
   • Activation Status = Activation Requested
   • Passport details in Remarks (Internal)
     

Step 4 – Submit in HOMSIM Portal

1. Sign in to HOMSIM Portal.
2. Click New Activation.
3. Enter the phone number and select the correct plan.
4. Enter:
   • Activation Date
   • Passport details
   • Name, Surname, Nationality, DOB
   • Gender (dropdown: Man/Woman)
5. Save the activation.

Step 5 – Send Confirmation Email to the Customer

1. In Airtable, go to the Confirmation Email field and update the status to Sent.

Step 6 – Verify Email Was Sent

1. Check the Sent Items folder in the email account.
2. Confirm the activation email was successfully sent to the customer.

Step 7 – Update Activation Request in HOMSIM Portal

1. Return to the Activation Portal.
2. In the customer’s activation line:
   • Processed = Yes
   • Add note: Confirmation email sent