🚨 Order Risk Management

We’ve updated how we handle order risk levels in Shopify and Airtable — please read carefully and follow the steps below.

✅ A Shopify Flow automation is now active:

• High Risk and Medium Risk orders will be automatically tagged.
• All orders will still be fulfilled automatically as usual.
• But we still need to manually review and request ID depending on risk level and payment type.

🔍 How to Identify Risk Levels in Airtable
Look for the “Tags” field under each order.
You’ll see:

• High Risk
• Medium Risk
• Low Risk

🟥 High Risk Orders
Automatically tagged as High Risk

✅ Order is still fulfilled automatically.

📧 Action Required:

• Credit Card payment: Ask for ID of the cardholder via email.
• PayPal payment: Ask for ID of the PayPal account holder via email.
  ⚠️ Do not mention verifying PayPal names — we cannot see the name on our side. Just ask for the ID and check if it matches the order details.

🟧 Medium Risk Orders
Automatically tagged as Medium Risk
✅ Order is still fulfilled automatically.

📧 Action Required:
Same process as High Risk:

• Credit Card: Ask for ID of the cardholder
• PayPal: Ask for ID of PayPal holder (no mention of matching names)

🟩 Low Risk Orders
✅ New Quick Review Rules:

1. If the order is:

   • In AUD
   • Under $200 AUD
   • Billing address is in Australia
   • Currency is AUD
     ➤ You can fulfil the order — no ID needed.

2. If the billing address matches the eSIM destination country (e.g. billing in France for a Europe eSIM):
   ➤ Request ID of the payment holder via email before proceeding.
   

3. If none of the above applies:

   • Check:
     • Purchase country vs billing address
     • Currency used
     • Name/email/card consistency
   • If anything looks suspicious:
     ➤ Flag in CSR group chat
     ➤ Note in the Daily Task Report
     ➤ E-Commerce Specialist will approve or decline.

📅 Daily Review Reminder:
At the start of your shift, review all Low, Medium and High Risk orders from:
🕐 The end of the last person’s shift → up to the current time
Filter in Airtable by:

• Fraud Risk = Low, Medium or High

🛠 Shopify Automation Summary

• Tags orders as High Risk or Medium Risk
• Does not stop fulfilment
• You still need to check and take action manually based on payment method