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Customer ServiceTrainingUK & EuropeActivation Orange Fr Esim Purchase

Activation (Orange Fr eSIM Purchase)

Step 1 – Locate the Order in Airtable

  • Go to Airtable → “BC eSIM Shipping” → “Unfulfilled”.
  • Find the Orange France eSIM new order.

Step 2 – Log in to ICC Portal

Step 3 – Select the eSIM Plan

  • Under Item Code, select the correct Orange France plan:
    • Example: 2100801 – Orange Europe 100GB + Call – price: 2200.
  • Double check the plan matches the order in Airtable.
  • IMPORTANT: This is the most error-prone step. Please double-check the plan before purchasing. There are three options: 12GB, 30GB, and 100GB.
    If the wrong plan is selected, it cannot be refunded or changed—so verify carefully before you submit.

Step 4 – Enter Order Details

  • Order ID → paste the customer’s Shopify order ID (e.g. INV18348GS).
  • Customer email → use hello@globalstarlink.com.au (always use this, not customer’s own email).
  • Leave customer name and tel blank.

Step 5 – Submit the Order

  • Click Submit.
  • If successful, you’ll see:
    • ✅ “Add done” message with the order ID.

Step 6 – Send QR Code Email

  • Go back to the order list.
  • Find your submitted order (check order ID).
  • Under Operation, click Send Mail.
  • System will email the QR code to the customer (from hello@globalstarlink.com.au).

Step 7 – Collect ICCID

  • Expand the order row (click the ▼ arrow).
  • Copy the ICCID number for Airtable record.
  • Update Airtable with ICCID under the customer’s order line.

✅ Done – You will receives Orange France eSIM QR code in the email within 2 mins.

Filling Airtable After Receiving Orange France eSIM

  • Confirm all fields are filled:
    ✅ Activation Status→ Active
    ✅ Customer Email
    ✅ ICCID
    ✅ QR Code uploaded
    ✅ SM-DP Address
    ✅ Activation Code

Send Confirmation Email

  • Once everything is correct
  • ✅ Confirmation Email→ Sent via Email
Activation EeOverview