💰 Refunds

This section outlines the company’s policies and procedures for handling refunds and returns across all platforms – Shopify, eBay, and Amazon. Each platform has unique workflows, so please refer to the correct subpage when processing a request.

Use this guide to ensure consistency, transparency, and accuracy when dealing with customers. It includes steps for handling:

• Change of mind returns
• Faulty or partially working products
• Non-compatible device issues
• Manual refunds (including 90+ day refunds)
• Return addresses and restocking fees
• Replacements and activation issues

All team members must follow the outlined steps and consult management for exceptions or unclear cases. This ensures compliance with platform rules and protects both the customer and our business.

👉 Select the relevant platform to begin.