New Customer Activation (With Passport Verification)

New Customer Activation (With Passport Verification)

1. Access the Portal:

   • Open your browser and go to the Lycamobile Retailer Portal: https://retailer.lycamobile.com.au//Login/Index.

2. Log In:

   • Enter the following credentials:
     • User Name: Melslowboat
     • Password: Use the password provided to you during onboarding.
   • Click on the “Login” button.

3. Navigate to Activation Section:

• After logging in, locate and select the “SIM Activation” tab or section on the portal dashboard.

4. Enter Activation Page:

   • Click on “New Customer” to proceed to the activation page.

5. Enter SIM Details:

   • Input the following information:
     • PUK Code: Enter the 8-digit PUK code provided.
     • Last 4 Digits of ICCID: Enter the last four digits of the SIM card ICCID.
   • Click “Next” to proceed.

6. Enter Personal Details:

   • Fill out the required fields with accurate customer information:
     • Title: Select the appropriate title (e.g., Mr., Mrs., Ms.).
     • First Name, Middle Name and Last Name: Leave blank if there is no middle name.
     • Date of Birth: Input the customer’s date of birth.
     • Email ID: Provide a valid email address.

7. Enter Proof of Identity:

   • Fill out the proof of identity information:
     • Proof of Identity Category: Select “Type A.”
     • Proof of Identity Type: Choose “Foreign Passport.”
     • Passport Number: Input the passport number.
     • Issue Authority: Select the passport issuing country.
     • Expiry Date: Enter the expiry date of the passport.
   • Click “Next” to proceed.

8. Enter Address Details:

   • Input the customer’s address:

     • Enter the full address into the “Find Address” field.
     • Click on “Search.”
     • Select the correct full address from the results.

   • “Select All” to agree to all terms and conditions.

   • Click “Next” to proceed.

9. Submit Activation Request:

   • Review all entered details carefully to ensure accuracy.
   • Click “Confirm” to submit the activation request.

10. Wait for the system to confirm that the activation request has been successfully submitted.

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