🔒 Internal Handbook — confidential. Do not share links or content with anyone outside G-Starlink.
MarketingSocial & content

Social & content

Channels

ChannelStatusPrimary purpose
InstagramActiveTravel content, product awareness
TikTokNot activeFuture — high-intent younger audience
YouTubeNot activeFuture — longer-form tutorials
FacebookDormantLow priority
Twitter / XDormantNot a fit for our audience

Instagram strategy

Right now this is our main social presence. Keep it realistic:

  • Post 3× per week minimum
  • Content mix: 40% travel destinations, 30% product/how-to, 20% user-generated (travelers using our SIMs), 10% behind-the-scenes / team
  • Stories 3–5× per week
  • Reels where possible — algorithm favors them

Content calendar

Plan one month ahead. Template:

WeekDestination focusProduct highlightUGC ask
Week 1JapanTokyo-to-Kyoto eSIMCall for cherry blossom photos
Week 2

Calendar lives in [TBD — Google Sheet / Notion / Airtable]. Link here once decided.

Voice & visual guidelines

  • Tone: helpful, practical, slightly wry. Not corporate.
  • Visual: real traveler photos > stock imagery. Our products appear in-context (phone screen with bars) not as product shots.
  • Always credit UGC contributors; get permission before reposting

Influencer / partnership

Not a focus yet. When we get there:

  • Micro-influencers (10k–100k) with real travel audiences beat macro-influencers
  • Preference for product-for-content arrangements over cash (easier to start)
  • Track conversions via unique discount codes per partner

Measurement

  • Primary: follower growth (vanity but indicative)
  • Secondary: engagement rate
  • Real metric: traffic from social → conversion rate (measure in GA4)
  • Report monthly in the business review

What we don’t do

  • Buy followers or engagement — detectable, devastating to trust
  • Engage with political or controversial topics
  • Run giveaways with no business logic (“tag 3 friends” for a free eSIM with no purchase → attracts no actual customers)