Activation (KDDI)

Important Links

Airtable: https://airtable.com/appjcejDCqfcsklhv/pag2AMBj5a41Lgpm4?detail=eyJwYWdlSWQiOiJwYWd4Q3d6Z2FnV2xUck9XQiIsInJvd0lkIjoicmVjSm52MHI4djdPTFl0aUoiLCJzaG93Q29tbWVudHMiOmZhbHNlfQ

Activation

Step 1: Check for Missing Activations

1. Go to Airtable and open the “Activations” section > “eSIM”.
2. Clear all filters.
3. Apply SIM Type = KDDI eSIM.

This shows all KDDI eSIM orders.
📌 Because KDDI eSIMs are usually fulfilled immediately after ordering, this is the best way to identify any orders still missing activations.

Step 2: Search the Order in Airtable

• In Airtable, use the Search function to find the order using the order number or customer email.

Step 3: Check the First Line of the Order

• Review:
  • Customer notes
  • Internal notes
  • Cancellation or refund status
• ⚠️ Important: If the order has been cancelled or refunded, do not proceed.

Step 4: Confirm SIM Type and Activation Plan

• Go to the second line of the Airtable record under the customer’s order.
• Verify the:
  • SIM Type (e.g. KDDI eSIM)
  • Activation Plan: One of the following:
    • KDDI Unlimited eSIM – 4 Days
    • KDDI Unlimited eSIM – 7 Days
    • KDDI Unlimited eSIM – 10 Days
    • KDDI Unlimited eSIM – 15 Days
    • KDDI Unlimited eSIM – 31 Days

Step 5: Open the Physical SIM Airtable

• In a new browser tab, open Airtable again.
• Navigate to the “Activations” section and select “Physical SIM Activations”.

📌 Note: KDDI eSIMs are treated like physical SIMs in our system because we own and manage the QR codes. No external portal access is required.

Apply the following filters to locate available Bouygues eSIMs:

1. Clear any existing Activation Date filters.
2. Activation Status
   • Filter: is not
   • Exclude: Active, Closed_Refund/SIM Replacement, Refund/SIM Replacement, etc.
3. Product Description
   • Should be either:
     • KDDI Unlimited eSIM – 4 Days
     • KDDI Unlimited eSIM – 7 Days
     • KDDI Unlimited eSIM – 10 Days
     • KDDI Unlimited eSIM – 15 Days
     • KDDI Unlimited eSIM – 31 Days

Step 6: Select an Available SIM

• Choose the first available ICCID at the top without an Order Number assigned.
• Copy the ICCID.

Step 7: Link the eSIM to the Customer Order

• Go back to the customer’s order in Airtable.
• Scroll to the “Physical SIM Activation” section.
• Click “Add record” (right-hand side).
• Paste or search for the copied ICCID, and select it.

Step 8: Confirm Product Match

• A new line will appear under the customer’s order.
• Check that:
  • SIM Type (e.g. KDDI eSIM)
  • Product Description matches the customer’s order
    ✅ If they don’t match, re-check the ICCID selection.

Step 9: Finalise the Activation

In the newly added record:

1. QR Code, SM-DP+ Address, and Activation Code should auto-fill.
2. Manually fill in:
   • Activate Date: Today’s date
   • Arrival Date: Same as Activate Date
   • Days: Based on the product purchased (4, 7, 10, 15, or 31)
   • Activation Status: Set to Active
   • Customer Email: Enter the customer’s email address

Step 10: Send the Confirmation Email

• Update Confirmation Email Status in Airtable to:
  • Sent via email or Sent manually
• Double-check that the email was sent in the “Sent” inbox.