🛍️ eBay Refund Process

1. Customer Must Create Return Request

• All refund requests must go through eBay’s return system

2. Management to Review & Approve Return Request

a. Change of Mind Returns

• Customer must return item to:

  #RMA [Order Number]  
  Shop 4, 198 Harbour Esp  
  Docklands VIC 3008

• Refund processed once return is received and checked

b. Faulty Product

• Refund can be approved immediately via eBay after brief investigation

3. Orders Older Than 90 Days

• eBay won’t allow refund via platform
• Request customer’s bank details and issue manual refund
• Ensure refund is recorded under the customer’s order in Airtable