Activation (BC)

Important Links

Airtable
https://airtable.com/appjcejDCqfcsklhv/pag2AMBj5a41Lgpm4

BC Portal
http://sale.flow.billionconnect.com/

Google Sheet
https://docs.google.com/spreadsheets/d/145QgdjnKZ0kol9os03SsDUKBYI-HHfYc3DUzYzm1tF4/edit?resourcekey#gid=1064925540

eSIM Activation Process

Step 1: Locate the Activation Request

Find the customer’s request via:

• Activation Portal → locate the request to be processed

OR\

• Cowlender Email → search for a new activation request

🔍 Also check:
Look at any Additional Notes from the customer for special requests (e.g., activation timing, alternate email).

Step 2: Find the Order in Airtable

Use the customer’s order number or email to search for the order.

Step 3: Check Order Status

Look at the first line in the Airtable order record and review:

• Customer Notes
• Internal Notes
• Refund or Cancellation status

⚠️ Important:
If the order is cancelled or refunded, DO NOT proceed.

Step 4: Confirm SIM Type & Plan

Check the second line of the Airtable order for:

• SIM Type: Confirm it is a BC eSIM
• Activation Plan: e.g., “Unlimited 15 Days”
  Once confirmed, open the BC Portal.

Step 5: Add an eSIM Activation Record in Airtable

In the same Airtable order, scroll to “eSIM Activation”.
Click “Add Record”. A new line will appear.

Click into that new record and review:

1. Line Item – product title (e.g., KDDI eSIM - Unlimited 15 Days)
2. Option – the selected variant (e.g., 4 Days / 7 Days)
3. Activation Plan – this must match the correct product variant

Step 6: Fill Out Activation Info in Airtable

Scroll to the “Activation Information” section and fill in:

Do not send the email yet. You’ll do that at the end.

Leave these fields blank for now:

• QR Code
• SM-DP+ Address
• Activation Code
• ICCID
  These will be filled in after generating the eSIM.

Note: Redemption URL and Redemption Code are not required for BC Activations.

Step 7: Submit Activation in the BC Portal

Log in to the BC Portal, and switch the language to English.

1. Go to: Purchase → Create Purchase Order
2. Select: eSIM
3. Click: Add Commodity
4. Find the correct plan using the SKU ID from Airtable
5. Click Confirm

Then update the order details:

✅ Double-check everything.
Once you click Save, you CANNOT edit the order.

Step 8: Wait for eSIM Email

Once received, copy the following into Airtable:

Step 9: Send Confirmation Email

Back in Airtable:

• Check that all fields are correctly filled.
• Update Confirmation Email Status to:
  • Sent via email, or
  • Sent manually
• Confirm email was sent by checking the “Sent” inbox.

Step 10: Mark as Processed in Activation Portal

If using the Activation Portal, return to it and mark the line as:

• Processed → Yes

How does the customer activate the eSIM

The customer can install the eSIM before they arrive at their destination, however, the eSIM may show ‘Activating…’ or ‘Activation Failed’ since they are not yet at their destination.

To install the eSIM, the customer will need to have access to a Wifi connection, and either scan the QR code provided or enter the manual installation details provided in the email (SM-DP+ Address and Activation Code). From here the installation process can take 2-3 minutes, so customers need to make they do not exit out of the screen during this process.

What does the customer do when they arrive

Once the customer has installed their eSIM, they need to make sure Data Roaming is turned ON.

Some customers may also need to update the following:

1. Calls & Mobile Data (if they have a SIM card still in their phone or another eSIM)
2. Check their APN settings (however, this is usually set up automatically)

Further training on troubleshooting will be provided.