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OperationsActivationLycamobile AUOverview

Lycamobile AU Activation Guide

Welcome to the Lycamobile Activation Hub. This section provides clear, step-by-step instructions for activating SIM cards on the Lycamobile Australia Retailer Portal.

What You’ll Find in This Guide:

1. New Customer Activation (With Passport Verification)
Learn how to activate a new SIM by entering customer details and verifying their identity using a foreign passport. This process includes:

  • Portal login
  • SIM & personal info entry
  • Identity verification
  • Address confirmation
  • Final activation submission

2. Instore Verification Activation (No Passport Required)
Follow the simplified in-store activation process, where the staff verifies documents on-site. This includes:

  • Choosing the instore verification option
  • Entering SIM & customer details
  • Address input
  • On-site identity check
  • Submitting activation

Each flow is clearly explained so your team can confidently complete activations with or without passport verification.

Jump right in by selecting the relevant activation method from the left-hand menu.

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