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OperationsActivationVodafone Spain wholesale

Wholesale Activation Submission – Vodafone Spain Plan

Step 1: Locate Activation Requests in Airtable
  1. Go to the Airtable for wholesale customer activations.
  2. Navigate to the correct customer and activation date (e.g. today: 11th April 2025).
  3. Filter or search for activations specifically for the Vodafone Spain plan.
Step 2: Submit Activation in HOMSIM Portal
  1. Open the HOMSIM portal.
  2. For each Vodafone Spain activation:
    • Arrival Date: Enter the arrival date provided.
    • Passport Details: Input the passport information as listed.
    • Email: Use the following format:
      [Customer’s name or identifier]@inboxharbour.com
      (e.g. eurotrips2025@inboxharbour.com)
Step 3: Check for QR Code in pronto.me Email
  1. Go to the proton.me email inbox.
  2. Look for an email from “Tour Tech Shop”.
  3. Identify the email by the customer’s name in the email section.
  4. Confirm the QR code has been received.
Step 4: Update Airtable
  1. In the same Airtable row, update the following fields:
    • Phone Number
    • SIM Number (ICCID)
    • Status: Mark it as Activated or relevant status based on your naming convention.

Step 5: Send QR Code to Customer

Current method (temporary until finalised):

  1. Save a screenshot of the QR code.
    • Name the file using the ICCID (SIM number).
  2. Use Bookings to send the QR code email to the customer.
    • Use their proper email address (not the @inboxharbour one). ​

🔜 Future method (once finalised):

  • Upload the QR code screenshot into Airtable.
  • Use Airtable automation to send the QR code directly to the customer.