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OperationsSOP librarySOP library

SOP library

All standard operating procedures. Each SOP follows the template.

Current SOPs

SOPOwnerLast reviewed
eSIM activation failureBali CS lead2026-04
Refund reviewRay2026-04

SOPs to write (priority order)

  1. Telstra SIM manual activation (currently in Ray’s head — bus factor = 1)
  2. Customer complaint 48-hour response flow
  3. B2B reseller onboarding
  4. B2B monthly reconciliation
  5. New product launch (Shopify + OMS + SEO)
  6. Order exception alert handling
  7. Google Ads anomaly handling
  8. System outage emergency response

To contribute a new SOP: copy the template, save as sop/<slug>.mdx, add to _meta.json.

Retail fulfillmentSOP template